Help desk

Support

Tell us what happened and it becomes a ticket with a reference you can follow — from first look to live on the server, without having to ask again.

The desk is open14 games and services, one queue Or ask in Discord

Start here

What kind of help do you need?

Pick the one that fits. It opens the form below with the right kind already chosen — and if you pick the wrong one, the crew will move it for you.

The desk

Open a ticket, or follow one up

Open something new, see what other players have reported, or check where your last one got to.

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Roadmap

What the crew is working towards. Progress counts both reported tickets and planned work.

Update 0.3.0 active

Launch of the SWG Update

9 of 15 done due 3 May 2026

Malevolent Gaming Multiverse 1.0 active

0 of 1 done due 1 Sep 2026

How it works

One ticket, start to finish

There is no separate inbox and no form that disappears into nothing. What you send becomes a record with a reference, and the same record is what the crew works from.

You send

What went wrongA one-line summary and what you were doing.

Screenshots or logsOptional, and the single most useful thing you can add.

Character and realmOptional. It saves us asking which one you meant.

One desk

Every world and every service files into the same queue, so a report about Azeroth and a question about your account are read by the same crew, in the same place.

14 games and servicesone crew

You get back

A referenceYours the moment it is filed. Quote it anywhere.

A statusWhere it has got to, in plain English, any time you look.

A replyRings your notification bell on this site when the crew answers.

Where it got to

Every status, in plain English

These are the exact words you will see on your own ticket. Two of them are worth knowing: Needs your reply means it is waiting on you, and Released means the fix is on the server you play on, not just in our build.

NewFiled and in the queue. Nobody has read it yet.

In triageA crew member is reading it and working out what it is.

Needs your replyWe asked you something. It waits here until you answer.

AcceptedConfirmed as real and on the list to be done.

Being worked onSomeone has it open right now.

BlockedHeld up by something else that has to happen first.

ResolvedFixed in our build, not yet on the server you play on.

ReleasedLive on the server. This is the one that means go and try it.

ClosedFinished, or nothing further to do.

MergedThe same thing as another ticket, which now carries both of you.

DeclinedNot something we are going to do, with a reason on the ticket.

Elsewhere